Delivery Policy

Delivery time
Delivery times usually take between 1 to 3 working days for Australian deliveries and sometimes longer for remote areas. This can vary based on a number of factors including order size and stock availability etc. 
 
We will endeavour to send your order out same day, provided the order is placed before 2pm and items are in-stock.
 
These delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays.

As a general rule, Sydney Metro deliveries are usually 1 working day (overnight service), Canberra deliveries usually 2 working days, Adelaide, Brisbane and Melbourne around 1-3 working days, Perth and Darwin around 4-5 working days and rural deliveries around 6 working days.

Whilst we make every effort to deliver by the estimated timeframe, all dates specified are estimates only. We have aligned ourselves with transport partners who we believe will always do their best to deliver products by the estimated delivery date. We can’t be held liable for loss or damage resulting from late delivery but we will do our best to help you in these circumstances.

Delivery confirmation
You should receive a confirmation/receipt of your order immediately after payment has been collected. We usually notify you of the status of your order within 24hrs (next business day), to let you know how your order is progressing, or when it has been shipped. In cases where we have run out of a particular item, we will contact you by email or phone as soon as possible to discuss your order if we cannot dispatch the item to you within 7 days.

There are rare occasions where external factors completely outside of the control of our delivery partners can delay a parcel, despite their best endeavours, so we do ask for your patience and cooperation in these circumstances.